Hi Linda and crew
Just wanted to let you know that we had a fantastic time aboard the Celebrity Infinity, we know that you like to get a bit of feedback. The Infinity although beautiful is nowhere near as good as the Solstice probably because it's quite a bit older but that being said it is still very clean and luxurious with a great crew. Apparently we were very lucky with the weather which was hot and sunny every day. We enjoyed all the ports of call. Also, if ever you send anyone to Vancouver, we were very impressed with the Pan Pacific Hotel, it's really good and the food was excellent.
Thank you very much for all your help in organising our trip and we're saving hard for the next one!!
Cheryl & Jon
I really cant thank you all enough for guiding a very inexperienced traveller through the unfamiliar process of booking a holiday.
As you can see, we had a fantastic time in Orkney celebrating my husbands "big" birthday. The surprise element worked a treat and his face when he opened your card and realised we had to be at the airport in less than 2 hours was a real picture.
Thank you again for all your help and for going "beyond the call of duty" i would reccomend your services to anyone and will happily use you again in the future.
Lake Garda Wedding
Just wanted to say thankyou for arranging our wedding holiday and with all the wedding day plans, we had such a perfect day, thanks to you all.
Mr and Mrs Field.
we had and amazing time and the actual day went beautiifully, very hot but no rain thankfully, we will pop in soon and show you some of the wedding photos.
Thank you to you and emma for arranging everything and see you soon.
Mr and Mrs Craythorn.
This was our second visit to Fergus Style Suites ant Santa Ponda. When you think it is hard to improve on our first visit but they have even more selection of food which was already Good. New addtion is a rooftop seating area for Adults only, indoor spa bath & pool. As ever the Hotel and all areas was very clean , all staff are helpful and pleasant. It felt like going back home, The Jet2 service from East Midlands was yet again very quick and easy, no long queues. Gary the taxi Driver was on time polite and happy, even at 4am in the morning. This holiday is well good value, will definatly be returning again.
Dear Mike, Linda and the rest of the Astwood Travel Team,
This is just a short letter to say a massive thank you for all the hard work you put into making our recent holiday to Tunisia such a success.
When we were at the very early stages of planning you took the time to listen to our requirements, our concerns, and the budget limitations as took everything into consideration. This was no easy booking as there were four adults and three kids under six travelling.
You made the planning and preparation of our holiday so easy - arranging parking, insurance, travel, transfers and accomodation along with every small detail to ensure our holiday went without a hitch.
Not only did you help us plan, but Mike also kept three lively children occupied so Vicky and Linda could make the final arrangements and get the holiday booked.
When we got all the paperwork through, it was really exciting to see it all professionally packed and the leather luggage labels you provide were a much-appreciated extra. Not a single thing was out of place and it was really reassuring to know that you had attended to every last detail - so we didnt have to.
Everything about the holiday was just superb and we have all returned refreshed, recharged and already planning our next family adventure.
The text welcoming us home was a lovely little touch - again emphasising the personal service and attention to detail that we have come to appreciate from Astwood Travel Lounge.
We will be recommending your services to our colleagues, friends and family. Thank you for helping us have the best family holiday every.
Stu, Vicky, Kian, Skye & Marcus
Jo and Mark
Majorca Holiday 2014
We wanted a Holiday at short notice but didn't have time to look on the internet so we thought we would try Astwood Travel Lounge being local this seemed ideal. We set a budget and Linda and the staff kept us updated everyday which we was quite amazed at, you don't get that anywhere else. We opted to go to Santa Ponsa, Majorca. Short flight 2 hours 10 minutes from East Midlands. They sorted our taxi to East Midlands Airport with Graham, a nice polite driver. Spot on time collecting us and same return. We stayed at Fergus Style Apartments with Jet2.com. Flights very good no queues at the airport, we have never got on a plane so quickly. The hotel was very clean. All round staff friendly, helpful and happy. Food was very good. Entertainment all the time of various types, kids and adults. Nice hotel to go but not in the summer school holidays. We went as a couple in October, very quiet and relaxing. In summer there is a problem shortage of sunbeds which a lot of people have put on trip adviser. But this happens everywhere. We can well and truly recommend this holiday for couples, go early or late to avoid school holidays.
We have already booked for 2015 again with Astwood Travel Lounge, wouldn't go anywhere else.
Thanks to staff being so helpful.
Dave and Sue
Ireland and Lanzarote trips
Just a quick letter to thank your team for all their help they gave my family and myself for our recent quotes for Lanzarote and Ireland.
The service, speed and expertise shown was amazing and it is actually nice to be able to speak to someone rather than "tap into a website"
Assuming these trips take place you will get my business and I can only stress to others to use Mike and his team as they really do go the extra mile.
Peter Price cert Cll
Thank you so much for organising our excellent holiday to Kefalonia in September. Our first holiday for 5 years and it was certainly worth the wait.
An extra bonus was the arranged taxi to the airport. At 04:00 the taxi arrived on time and very pleasant driver.
Help in Booking Holiday
Dear Mike and Linda
This is just a short letter to express our thanks and gratitude to you for helping sort out our first proper family holiday abroad.
When we approached you,we had a vague idea of what we did and didn't want-especially as the group going included our three kids as well as my sister-in-law and her husband,the budget was tight and we needed to go in the school holidays.
You listened to us and took into consideration our opinions and thoughts and came up with a range of options both in terms of destinations and prices and campe up trumps with a holiday that was perfect.
Thank you both for all you have done-keeping our kids occupied while we looked through lots of brochures,keeping us in touch every step of the way and finding us the holiday destination of our dreams.We also really appreciate the free parking you've got us at the Airport too-a lovely touch. Thank you.
We're really looking forward to going-even though it is still some months off and we cannot express how delighted we are with the service we have received.We shall continue to recommend you to friends and family.
Many many Thanks indeed
WENT OUT OF THEIR WAY
I would like to thank you for your assistance in trying to get my relatives back from the holiday in Lanzarote as they were needed due to an emergency back in England.
Your were very caring and professional, going beyond my expectations, working outside normal hours and very willing to give up your own time to aid me.
I am sure I will be back and hope it will be for a more enjoyable reason.
J A Nicholson
Rail Holiday to Angouleme France
Dear Linda, Maria & Mike
Just a quick letter to thank your for organising my travel from London to Angouleme a few weeks ago.
I am pleased to confirm that the travel went without a hitch and all the tickets we had were correct and for the right trains.
I can only thank you for the time you spent organising this and I would point out to people that you were actually cheaper than the internet so all I can say is what excellent service and value for money you gave me.
I will have no hesitation in using you again.
Sharm el Sheikh
Hi Guys, Just wanted to thank you all for sorting out the holiday to the Grand Hotel Sharm el Sheike a couple of weeks ago, very impressed with everything the Hotel was superb in every way service, food and staff, the facilities within the Hotel were well beyond our expectations and we'll definitely be going back, we both had a fantastic time just wished we had gone for longer than a week, anyway, Astwood Travel Lounge and team thank you for organising a fabulous holiday for me just two weeks prior to us jetting off, can't speak highly enough of you really from being picked up by Taxi and taken to the airport then having a complete chillaxing week without any haste, then being delivered back home by Taxi a week later, well done guys two very happy customers we'll definitely be booking with you again thank you. Nigel and Jackie Joyce
New Zealand/Australia Trip
I recently returned from a trip to New Zealand via Dubai with a stay in Sydney, later returning via Singapore and Dubai.
I left my booking arrangements entirely to Astwood Travel Lounge who undertook to book all tickets, hotel accommodation in Sydney and Singapore and taxi transfers. The allocated plane seats were well placed, the hotel locations were excellent and the taxi transfers went without a hitch.
Without detailed knowledge of these countries it would have been impossible for me to book this holiday to the high standard that I was able to enjoy.
I definitely intend to visit Astwood Travel Lounge again in the future, knowing that any booking I make will be thoroughly researched and every attention to detail will be given.
I would definitely recommend Astwood Travel Loubge to anyone who is planning the trip of a lifetime or even a weekend break.
Many thanks to Mike and his team of Ladies for their part in making our trip such a wonderful experience.
Bob Sleigh Experience
I would like to thank Linda and Mike from Astwood Travel Lounge for their great service recently.
I was discussing with Linda about the difficulty i have choosing birthday presents for my partner as he is not materialistic in any way. He is, however, quite an action man being qualified to teach skiing, snowboarding and diving as well as having carried out over 90 parachute jumps.
Linda took on the challenge of finding him something exciting to do but I was not convinced that she would succeed as all his mad pursuits have taken place abroad. However, she was able to find me several to choose from and I committed to buying a session at National Bob-sleigh Training Centre in Bath.
Jon's reaction on opening his present was to say 'wow, that's cool! so I know we made the right choice. Thank you Linda ( and Mike) for your great service and I would not hesitate to recommend you to friends and family in the future.
Just a quick letter to thank you for organising my dad's theatre trip on 24th January 2014.
My dad advised that the trip was excellent and as he striggles to walk the hotel was in a perfect location and the seats at the theatre were great as they were on the aisle.
You all went over and above to help me sort this strip and I cant thank you enough for this: and if anyone ever needs to know why the can refer to you with confidence this is the reason.
London Theatre Trip
I thought that I would like to write to tell you how pleased I am with the recent theatre break that I went on to London.
Your staff made the booking very easy and the whole package- train, hotel and theatre was magnificent.
The hotel was top quality and just a short walk from the theatre, an excellent choice.
It was thanks to you that my wife and I had such a great time.
Last Minute deal to Majorca
I recently called Michael asking him to book me a 7 day holiday somewhere warm and with a short flight time giving him and his team very little notice to find something. Within a few hours they came up with about 6 suggestions and the one we went with turned out to be a brilliant holiday which we both really enjoyed, great hotel, lovely resort and sensible afternoon flight times both there and on the return. Michael's team are really pleasant to deal with and nothing was too much trouble for them. Will be using their services again and I would be happy to refer them to my contacts.
Mr G Cox
My Wife and i recently booked a short break to Bruges through Astwood Travel Lounge. We were very pleased with the recommended package,attention to detail and level of customer service we received. The hotel was excellent and everything went without a hitch. We would certainly recommend Astwood Travel Lounge and would not hesitate to use you again in the future.
Steve & Jenny Tonry
I recently had the pleasure of dealing with Mike and his team at Astwood Travel Lounge in Astwood Travel Lounge in Astwood Bank when I wanted to arrange a theatre trip for my wife.
This company came highly recommended and they did not let me down, I was greeted by Maria when I arrived and she took the trouble to fully understand my wishes before searching for the best deal for me. I was offered a cup of tea while this was taking place and other staff members were happy to chat with me; the atmosphere was very relaxed and I was made to feel at ease.
When I'd made my decision Maria explained all the paperwork to me and offered to produce the final tickets in a couple of days in a gift package for my wife - a really nice touch given that this was for a present.
This was the first time in many years that I'd been in a travel agents shop and I was really surprised to find it, as the name suggests , to be more like a comfortable lounge than a shop or office.
Well done Mike,Maria and the rest of the team, I will have no hesitation in using Astwood Travel Lounge again and I will be happy to recommend them to friends and family.
Thanks so much for an excellent customer service.
Car Hire for Lake Garda
Although i haven't yet taken the holiday, i would like to thank you and in particular Maria for your efforts in trying to arrange car hire for the special family trip to Lake Garda next month.
Despite the fact that we arranged private transfers to and from the airport, we decided that a car would be useful to explore the local area rather than relying on public transport and expensive taxi's.
I think Maria must have spoken to all the car hire firms within a 60 mile radius of the hotel over a week or so and found out one by one that the hotel is too far for them to drop off a car and collect it at the end of our trip. Although we offered to pay the cost of the extra mileage the car hire company would incur, we were still left without a car.
Maria, was undeterred by this and used her initiative and spoke directly to the hotel we are staying at who said that when we arrive we can discuss car hire with them.
Although we are yet to sort car hire out i would like to thank you and Maria for your efforts in trying to get a car for us.
It goes to show that some companies do go that extra mile to help their customers
Tailor made Holiday to Australia and New Zealand
I would like to say thank you to Mike and his staff for the professional way they organised our forthcoming trip to Australia and New Zealand to visit relatives. This was not a standard package deal but was tailor made to requirements. This involved accommodation in two cities with transfers. The holiday was arranged within 3 days from initial inquiry to completion of the booking.
This professional service relieved me of the task of sourcing through gloss brochures and the frustration of listening to piped music while waiting for someone to answer the telephone. I would confidently recommend Astwood Travel Lounge to anyone requiring a similar service or holiday.
Specialised holiday to Iringa, Tanzania
My name is Alan Rogers. At the latter part of 2012 i was formulating an idea of going out to East Africa to visit my mother’s grave. i had approached a number of travel agents to sort out this specialised holiday. I was unable to get any further than Dar-es-Salaam in Tanzania. My final destination was Iringa in central Tanzania, my home town where my mother was buried. A person recommended Astwood Travel Lounge and speak to Mike Allsopp. I explained my needs to Mike Allsopp who said leave it with me and I will see what I can do. Some little while later I had a call from Mike to say that he had got it all organised. He had contacted Cox and Kings the specialised holiday agents. Low and behold everything was totally sorted. The flight from Heathrow to Nairobi with Kenya Airways, then a flight to Dar-es-Salaam with Kenya Airways. We were met by the Cox and Kings Rep and taken to our hotel, The Sea Cliff five stars. The Cox and Kings Rep came to the hotel three days later to take us back to Dar Airport for the flight to Iringa. We flew with Flight Link. Everything went like clock work. We stayed in Iringa for five days. In that time I had a new headstone erected on my mothers grave in time for the 60th anniversary of her death, 16th July. We flew back to Dar and was met by the Cox and Kings Rep and taken back to the hotel for another six days. On our last day we were taken back to Dar airport by our Cox and Kings Rep.
The service we had from our hotel and holiday rep was first class. On arrival at Nairobi airport we were met once again by the Cox and Kings Rep we were taken to a lovely hotel for a evening meal. After the meal the rep took us back to Nairobi airport for our flight back to the UK.
I have never known such a high level of organisation to detail that Mike Allsopp of Astwood Travel Lounge has shown to a customer. If anyone is considering an off the wall type holiday i would most certainly recommend Astwood Travel Lounge to them. Thanks Once again to Mike and his staff for all the effort they put in.
Viking River Cruise
Hi Mike & The Team
Just to let you know that we both had a wonderful holiday with Viking Cruises. The boat/ship was wonderful and the crew couldn't do enough for you from the cabin maid to the captain!! The food was amazing and the excursions each day to various ports of call ran smoothly and the guides were very knowledgeable. On board there were lectures about the places we were going to visit and demonstrations on glass blowing, cooking local food and entertainers. Our cabin was beautiful and larger than I had imagined it would have been, the sun deck was kitted out in fabulous sun loungers to doze off the wonderful lunches. I would highly recommend Viking Cruises to anyone.
Mr & Mrs J
Flights to San Diego
Thanks to Mike and Linda for sorting our flights to San Diego, spending time to juggle dates and times to get the best price and maximise our stay - top dollar :-) highly reccomend their services, Kieth and Amy
I was glad to have recently seen Mike demonstrating some of the value for money deals his company can make on various trips and holidays at a recent BNI breakfast meeting.
in this presentation he announced that he had a special offer for a Spa day at a marriot hotel in the area. I was immediately keen as it was a couple of weeks before my fourth wedding anniversary and didn't really know what to do for the occasion.
I had previously seen deals on a discount site but had been scared off by some of the horror stories so this seemed like it could be the best of both worlds, a great deal backed by someone I knew and trusted.
I made a few enquiries with the team at Astwood Travel Lounge and finally decided to go ahead and make the booking, which was performed flawlessly. Everything was done over the phone with the minimum of fuss.
Having now returned from the trip to the marriot Hotel, I can honestly say that both my wife and I really enjoyed the time to relax and I will definitely be doing a day like this again.
My thanks go to Mike and his team for a great day.
I recently booked my honeymoon with Astwood Travel Lounge. Not only did we get the holiday at a good price we got a top rate service as well. We had lots of queries and questions and Mike and debbie were happy to help.
They have taken the stress away from us coming up to our big day and we are really greatful.
It's nice to have a friendly personal service when booking a holiday.